Returns & Exchanges
At Passage Publishing, we strive for perfection in every garment, but if your purchase isn't quite right, we offer a 30-day window for returns and exchanges. All items must be returned in their original, unworn condition with all designer tags attached to be eligible for a refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Securely pack your items in their original packaging and include the packing slip provided in your confirmation email.
- 3.Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
- 4.Quality Inspection & Refund
Once our atelier receives and inspects your return, your refund will be processed to the original payment method within 5-10 business days.